Pink Heaven

Bank Story #2
Friday, February 02, 2007

Refering to my Bank Story #1, I finally went to cancel my Hong Leong bank account. But even so ... I have to go through another round of frustration....

I have 2 current account with HLB, 1 individual and 1 joint account with my mum. Before going to the bank, I have already transfer all my money out so that I do not need to go through the hassle while closing the account.

At the counter when I tell the officer that I want to close my account and pass her my IC, she didn'e ask me which account to close. So I told her clearly I'm closing the individual account, NOT the joint account. However as she asked me to sign for confirmation and about to give me some money, I saw it's wrong account, then I ask her why she close my joint account, she said because there's money in this account.

%$@!&^@# What is this stupid excuse !!! Immediately I told her I will not sign and ask her to put my joint accoutn back to normal. She said she have to change my account number... What nonsence is this? This is an active account that my mum uses to collect house rent and more so, this is a current account... what if I have unclear cheques.... I insisted she have to put this account back to normal and she said cannot... Beyond my bearable level, I asked to talk to the branch manager.

I poured out my anger towards HLB since last year and how unfair it is that they made a mistake and I have to bear the consequences... After 30 minutes of complain and checking through the system, they finally agreed to put my account back to normal within 24 hours and bear full responsibility if there's return cheque or money cannot be deposited..

I have had enough nonsence from this bank.. even to the point of closing account, they are still giving me problem ...

| 11:50 PM | 0 Comment(s)

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