1 cent only... what's the big deal?
Wednesday, June 20, 2007
Heheh .... I don't ask question for nothing ... must have some story to tell :) here it goes .... tatada
It was 7:20pm , coming back to KL from Malacca, I stop by at Ayer Keroh Rest Area (not the Jejantas) to fill up petrol @ PETRONAS. I just wanted to fill RM30.00 because I prefer Shell Petrol. After filling the petrol, I took a look at the credit card sle draft printed out from the machine. Eh ??? it's RM30.01? I double check the total amount of petrol I pump again.... it should be only RM30.00. Why are they charging me extra 1 cent? (yeah, I know, you will be saying " Cheah! 1 cent only is it?"
I show 1 of the staff and told him that I'm charged extra 1 cent. He said "I don't know la." Hm ... what type of answer is this? by the way, I hate it when people tell me "I don't know" when they should know. Ok, fine... and then 2 more staffs walked towards me and they start discussing about my complaint..
"Aiyo, satu sen saja la. You mau I bagi you la..."
translation: (Aiyor, one cent only is it? YOu want I give you la")
This is a super bad attitude and it's an insult to me and to their way of doing business!! I "shouted" (just raise my voice only la) at them and told them they should not talk to me like that, it's not about the 1 cent, it's how they do business, thjey are cheating their customer!!
I walked straight to the counter and purposely speak loudly (because other customers there) "How can you all cheat your customer like that ? If you charge 1cen extra for every transaction, you will be rich by cheating your customer only. This is not right."
The staff at the counter told me this ... listen carfully "Oh, this is not the first time la, we always have customer complaint the machine charge them extra. But it's not our problem, we cannot do anything about it because it's the machine problem."
BAD BAD BAD... it is sooooo memalukan (shameful) to be the biggest local petroluem company. which mean ... they have been cheating on their customer all the time.
After some argueing , they did some useless things for me:
1) Printed out a receipt of RM30.01 which I only pump RM30.00 putrol
2) Printed out someone else's receipt of Rm30.00 which has a different transaction number and pump number
3) Explained to me it's machine probelm, not their problem
FINE!! then I will let the machine justify itself. When I reached home, I called the bank and told them this trasaction amount is not correct and the merchant refused to cancel it for me .. so I'm cancelling it on my own... The 1st question the bank staff asked me is "did you sign on the sale draft?" Oh ... good thing I didn't sign anything.
OK .. now. I will dispute this transaction and let the Petrol Pump machine argue with my Wira (Car) Engine and see if both of them can figure out a solution or not.
Since it's not the Petronas Staff or management's problem, it's neither my problem, because I did not consume the petrol and it's already gone by the time I reach KL.
May be when they start talking in machine language, they can understand each other better...
Comments:
Multiply 1 cent by 1 million transactions and you will have whole lot of money. This must be the next big thing - "Petrol Pump Scam".
Perhaps you should bring it up to the station manager instead of the workers who may not have a say.
Also, I don't think the Petrol Stations are directly under the Petrol company. If you noticed, they are just some "abc" company getting petrol from the petrol companies and sell to us.
Now, I'm interested to know the ending of your story when the Petrol Machines talk to your Wira. ;)
Perhaps you should bring it up to the station manager instead of the workers who may not have a say.
Also, I don't think the Petrol Stations are directly under the Petrol company. If you noticed, they are just some "abc" company getting petrol from the petrol companies and sell to us.
Now, I'm interested to know the ending of your story when the Petrol Machines talk to your Wira. ;)
You are right ... if everyone on this planet give me 1 cent a month :) I will not need to work for a few generation...
I plan to report to The Star too ...
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I plan to report to The Star too ...
