Pink Lady's 24 hours of ultimate torture
Friday, March 11, 2005
I am going to share with you the most terrible torture in the world. Please do not continue reading if you have a weak heart. I will not be responsible for what is going to happen to you, ok ?
~ 6pm 9th March ~ at home
I went home early last night because my house is installed with wireless broadband :-) (Kevin, don;t get jealous).
Oh no ... what happen to my internet connection ? It is not connecting....
I restarted my laptop, modem, flushed the dns, checked the telephone , and everything else I can ( including some stupid thing like moving the modem to different location, shaking the phone line, etc) . It is still not ok.
Finally I called StreamyX and they told me there is an interruption of service and will be resume within an hour. And therefore I waited ...... and waited ..... and waited
~ 2 hours later ~ still at home
It is 10 pm and I called back the customer service and now they tell me "Your account is suspended"
What ???? Are you kidding me ? I never received any warning? Not even any statement or bill ? Worst still , I apply this service online and they never tell me what is my account number. How do you expect me to pay the bill without anything ?
Ok. I will use my dial up then. Shxx, it is blocked for a year already.
NVM, I will use my company's dial up account. no credit => What is happening ?????
~ 8 hours later morning of 10th March ~ on Seremban Highway
While driving to Malacca, I was thinking : Thank God. Finally I can have internet access once I reached my Malacca office.
~ 40 minutes later ~ Malacca Office , colleagues talking
"Aiyo, server still not up yet lah"
>> oh no, excuse me? what did you just said ?
"Server was having some problem and we cannot access the internet"
>> what ??? what a day ......
~ 20 minutes later ~ Conversation with StreamyX customer care officer
>> I have never received any bill, not even my account number, and you just suspend my account without any notice ?
(to cut the long story short).
ok. you just fax over my latest bill and I will pay it now. and when I call back later to re-activate my account. make sure it is done within an hour.
"Ok. madam. I will fax over your statement right now. Have a nice day"
~ 20 minutes later ~ Kedai Telekom
>>I would like to settle this payment by credit card. Please give me the reference number for re-activation.
"Sure. You can call our customer care center to activate your account. Thank You."
~ 10 minutes later ~ Conversation with StreamyX customer care officer
>> Can I re-activate my account right now ? The reference number is "xxxxx"
"Sorry madam. this account number is not your StreamyX Account.
>> What ? Are you kidding me ? It is faxed to me by your officer and now you are telling the bill I just paid is not my StreamyX Account?" I am totally disappointed by your "great help".
"I am sorry about that. But our technical people agree to activate your account for you. Can you settle your bill as soon as possible?"
>>(thinking) Whatever it is as long as I get my internet connection back. I am in great torture ......
>> ok. Thanks for your help.
"Thank You. Have a nice day."
~ 5 minutes later ~ Call from StreamyX customer care officer
"Sorry madam. my technical people told me they cannot activate your account until you settle the payment"
>> {got very angry and let go all my frustration}
>> I am totally disappointed by the service I am getting. I am considering to give StreamyX a free Advertisement on newspaper or tv.
.... after much negotiation, they agreed to activate my account temporary for 2 days and at the same time I settle he payment.
~ 4pm ~ back to Puchong Office
Office internet down ....
Aaaahhhhhhhhhhh What is happening ? Everywhere I go internet access is down ....
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The ultimate torture that I notice is that I cannot have internet access.......
Can you live without internet ?
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| 10:09 AM | 0 Comment(s)
